Returns, Cancellations & Refunds

Overview

Our travel plans are services. “Returns” do not apply, but you can request cancellations and refunds as per the terms below. We always aim for transparent, timely communication.

Payments & Confirmations

• Each package/service includes a clear payment policy.
• Confirmations are issued after full payment or as specified in package terms.

Cancellations

• Cancellation charges and timelines are defined per service.
• Policies follow third‑party rules (airlines, railways, hotels, and other national/international agencies).
• Send cancellation requests by email from the same email ID used in prior correspondence, with a copy to info@sttpl.net.
• Some special/urgent/tatkal offers may be non‑cancellable; these will be clearly marked at booking time.

Refunds

• Refunds are subject to third‑party terms and are processed after we receive their confirmation.
• We will share an indicative refund timeline when your cancellation is acknowledged by our partners.
• Once approved, Shrishti processes refunds within 3 working days.
• Refunds are issued via the original payment method whenever possible.

Late or Missing Refunds

• Check your bank account or card statement again; posting times can vary by bank.
• If you still haven’t received your refund, contact us at info@sttpl.net.